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It ends when your own people run it.

The first sessions are run by us, at your site, with the people who will later run them standing in the room. This page says what we need from you to start, what the handover actually is, and how you can tell it has happened.

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Two workers in high-visibility vests going through a checklist on a workshop floor

From the first session to the one we are not at

Three stations happen with us in the room. At the fourth we are not there, and nothing about the session itself has changed.

1

We set up

In the room you named, on the morning of the first session. Nobody on your side prepares anything the week before.
2

The first groups run with us

Your people watch how a session is opened, what to say when somebody hesitates, and what to do when a group runs long.
3

One of yours takes a group

End to end, while we stand at the back and answer afterwards rather than during. Everybody in the room sees whether it works.
4

You run it without us

We are not in the building, not on a call and not a step in your plan. The sessions carry on being the same sessions.

The four stations look the same at every site. What differs is how many groups run before the third one, and that is settled by the people watching, not by a date agreed in advance.

What we need from you

Five things, and not one of them has to be written up first. This is the whole of what lands on your desk before the first session.

A room: Somewhere your people already go, with enough space to move in. It does not have to be free all week, only for the hours the sessions run in it.
A time: Slots inside the shift you already run, rather than a day taken out of the plan. A group comes off the floor, goes through it, and goes back to what it was doing.
Who goes first: Which teams to start with. Ideally the people who meet the situation most often rather than the ones who are easiest to release — those are rarely the same teams.
One or two of your own: The people who will run sessions once we have gone. They do not have to be trainers, and they are not asked for any time outside the sessions they were attending anyway.
Somebody who can decide on the day: One name we can ask when something has to be arranged at short notice. Not a project group, not a standing meeting, and not a person who has to be free all morning.

That is the list. Nothing on it is a document somebody has to produce before we can start, and nothing on it stays on your desk once the sessions are running.

The point of it is that we leave.

Programmes that are never handed over are the normal case. Somebody from outside runs them, runs them well, and keeps running them — and two years later nobody inside the company can start a session without making a phone call first.

So the first weeks are not there to get sessions done. They are there to get your own people to the point where our being in the room adds nothing, and then to stop being in the room.

Nobody has to be trained to be a trainer.

Your people learn it standing next to sessions that were going to run anyway. There is no course to attend, nothing to pass, and no week set aside for it. The hours they spend on this are hours that were already in the plan.

You say when. We do not.

No handover date is signed off at the start, because nobody can know it at the start. It happens when the people who will run the sessions say they are ready — a sentence in a conversation, after everyone has watched one of them do it.

After we have stopped coming

Three things happen to every programme sooner or later. Here is who does each of them once the handover is behind you.

Somebody new joins a team: They go through it the way everybody else did, in a session one of your own people runs. A new starter is not a reason to get in touch with us, and not a date you have to wait for.; Your people, when it suits you.
A second site opens: We come back and do it there the way we did it the first time, with the people who work at that site. The same four stations, and it ends the same way it ended at the first one.; We start it, your site finishes it.
A training is added: The people who already run sessions run that one too. Where it covers a situation the site has not worked through before, we go through it with them once, and then it is theirs.; Once with us, then without.

None of the three needs a visit booked, a date agreed or a budget released. The only one we come back for is a new site, and that is because a site is a new set of people, not a new set of instructions.

Who looks after the equipment

Ask the people who would end up running it.

Bring whoever releases the groups and the one or two people who would take the sessions over. We go through what the first weeks look like, what those two would actually have to do in them, and how you would know it was time for us to stop coming.